Customer Reviews

Jordan took care of the problem in no time? Very friendly and professional

Stewart & Nick were amazing, knowledgeable, & every professional while they installed our new unit for our office at Florida Modular Homes in St Augustine

Reese Taylor is professional, knowledgeable, and has excellent customer service skills. I give Mr. Taylor my highest recommendation.

Stephen Balkcom was kind and very knowledgeable and did an awesome job!!!!!

Very competent and pleasant. I plan to ask for him next time.

Ryan was our service person. He was very professional very courteous very nice young man gave us lots of information that we didn’t have previously we signed up for the annual check. They come twice a year and do all the things. Very happy with a visit.

Prompt and professional!

MY Technician was very knowledgeable and resourceful. Had a pleasant.

My service guy was the best fixed all my problems

Jordan was very polite and professional. I appreciated his service.

Excellent service

They were very kind and courteous also very knowledgeable. They were also very careful to be sure not to damage anything. I would recommend them to come to my home anytime.

9/3/25 - Steve Kiener Steve was very pleasant and knowledgeable. He did a good job of explaining everything and was very efficient. Peter was very pleasant and efficient. I would choose to have him come again.

Stephen Balkcom was kind and very knowledgeable and did an awesome job!!!!!

Very professional work!

This appointment was our 6 months maintenance and the technician found an issue with our heat. We had not used the heat yet so we are grateful he discovered it before it was needed.

Austen did a great job and was very polite and professional.

Ryan C called ahead to let me know he was on his way (and on time). Also, he sent a text with his picture so I would know it was him. He was very courteous and did a great job! I'm so glad we switch to Artic Air Home Services!

Polite, informative, and thorough

Technician represented the company very well. Did very professional work. Was very impressed.

Stewart and Alan were my install techs and did an amazing job. Very dedicated, hard working, and professional. Cleaned up the work place before leaving. Love Artic Air .

Steve Kiener was very patient explaining are the things needed to keep my unit running. He did not pressure. His work was very thorough.

Great service and done in a timely manner. Also great with dogs!! 💜

Had regular service maintenance on my air conditioner

My tech did great job l am well pleased.thank you artic air.

I couldn't have had better service. STEPHEN explained everything he found and the service he performed. Couldn't have been better. Very professional and polite.

We were very happy with our service technician today would recommend for anyone

Very knowledgeable didn't try and pressure to get something done gave options not just one single thing was fast easy and painless and Erica was excellent over the phone and was easy to talk to cause I know nothing about ac units and I really appreciated that

Great experience with the install.

Reese Taylor was my technician for my annual maintenance on my AC. He did an awesome job. He is very polite and explained everything about my system to me. Thank you so much Reese!

The service was fantastic and they were here the same day within a few hours

Ryan was prompt, professional and proficient. Thank you for continued great service.

Easy to set up service appointment. Eric arrived on time and was well equipped to diagnose and service system. Sadly my system is dying and Eric gave me an estimate for fix and option for repair and or replacement. Eric did not pressure me either way and listen to my wishes. Thank you.

A big thank you to Artic Air for such an awesome job. My service person was so nice and polite.

My Tech for Artic Air was phenomenal. Arrived on time. Placed covers over his shoes before he came in. Worked in an efficient manner on both my air conditioner upstairs & down. Required a couple of parts. Took time to explain exactly why. I’m hoping I can have him for my future Technician for repairs & maintenance.

Work was completed professionally and on time.

The tech did his job and i am waiting for a n estimate to replace the unit before spending 1k on repairs that doesnt guarantee the longevity ofthe system.

Reese and Chris arrived on time for a biannual HVAC mini-split maintenance appointment. They were thorough, professional and very efficient. It was a pleasure working with them.

Alan, Stewart, Robert & Drew did a great job installing our 2 new HVAC units and cleaning our ducts! Thank you guys 🎉

The tech, John, was very helpful and did a great job!

My tech was very nice, explained everything very well showed up with a smiling face and left with a smiling face and explained my options very well

Our A/C wasn’t keeping up with the heat. Turning on our oven to roast kept raised the temperature 5 degrees in the house for the rest of the day. So, we called and they sent Eric the next morning. He had everything cleaned and fixed up for us in about an hour. Thank you Eric!!

AMAZING Service and Support! Matt was Fantastic! A loaner AC unit while our system was down! Unheard of! Thank you SO MUCH Arctic Air Team!!!

Haf Chris for our tech today. Very nice and informative on what our system needed. Even found stuff previous maintenance techs didn't.

My technician was professional, personable and super knowledgeable. He took his time educating me on my air conditioner system.

Very nice and helpful

So thankful for your service. Grateful for the warranty. Outstanding job in researching the problem. Huge boost to my confidence in Artic Air.

Tay and Ryan were absolutely amazing. Not only did they provide fantastic service, they let me know my old tank was working fine and how to maintain it and correct issues. These guys just earned this company my dedicated business for any service they provide. Well Done and Thank You!

Technician was very kind and helpful and explained all the packages available.

My tech was professional and efficient. My dog even liked him. Highly recommend.

My technician was wonderful. He was very prompt and took care of the problem timely.

My technician was wonderful. He was very prompt and took care of the problem timely.

My experience was delightful! The air is blowing quite beautifully just in time for summer! The guys were knowledgeable, professional and kindly put up with my curiosity! I would highly recommend Artic air for all you AC Needs

Was great about answering questions and was very nice

This tech was so awesome and efficient. I hope everyone is as happy as I was.Highly recommend.

Today, my Technician was Stephen Balkcom from Artic Air Home Services he was very knowledgeable and thorough in the repairs that was needed, he was such a gentleman and he explained everything to me. I noticed this morning that it was a little hot and muggy in my home, my thermostat set for 71 but read 74 I checked the switches in my electrical panel everything was on except my AC and was not working. I called Artic Air Home Services around 8:45 and I had an appointment the same day, in this Florida heat you can't let a day go by without air condition so I really appreciate this company responding so quickly. I did sign up for the deluxe service contract that have given me a peace of mind that I can have my HVAC and my other units cared for with one company, thanks Stephen and Artic Air Home Services.

I had the pleasure of working with Brandon from Arctic Air Conditioning for a generator quote, and I couldn't be more impressed. Brandon was incredibly thorough, giving genuine responses and taking the time to ensure I fully understood the process. He answered all my questions without rushing, making me feel confident in my decision. He even brought his own booties covers to wear inside to keep my house clean, and was extremely personable and relatable. I felt like he was someone I could trust to represent not only Arctic, but also himself.

Service technician was very knowledgeable and was able to get our AC running again in no time.

Awesome experience. Would definitely recommend this company to anyone needing a new ac system. Guys were super.

Reece, was very thorough. He answered all my questions and my wife and I are very happy to recommend artic air on the future

My technician was great. He was making sure everything he did and said was correct. He went over everything with me and told me to ask any questions I had about his service. He made sure I wasn't without when he left.

My tech was great. Very knowledgeable and friendly.

John did a great job of installing a light fixture in my kitchen. He listened to what I wanted. A very patient man. I love Artic Air. Very professional organization. I love that they have electrical, plumbing and air conditioning services. One stop shopping from an exceptional company.

Absolutely outstanding experience from start to finish! My AC went out during the Florida heat, and the entire team was responsive, professional, knowledgeable, and incredibly kind throughout the whole process. Every technician, installer, and office staff member I dealt with treated me with patience and respect, explained everything clearly, and made a stressful situation so much easier. The installers were absolutely fabulous hardworking, professional, respectful of my home, and you could tell they truly took pride in their work. Their attention to detail and positive attitudes did not go unnoticed. The installation was smooth, the workmanship was excellent, and I truly felt like they cared about doing the job right instead of just making a sale. They went above and beyond to help save parts of my existing system when possible, were honest about my options, and made sure I understood every step along the way. I ended up with a fantastic new system and complete peace of mind. It is rare these days to find a company with this level of customer service, integrity, professionalism, and genuine care for their customers. I highly recommend Arctic Air to anyone needing AC service or replacement. Thank you again for turning a difficult situation into such a positive experience!

I am very pleased with our technician today. He has provided us with a temporary cooling system and efficient and friendly. He is getting our warranty parts to repair our system.

Our technician came out today and had us up and going in no time. He was very knowledgeable and courteous the whole time and I can’t recommend them enough! Thank you

AWSOME jog guys most of the time i didn’t even know all where here , now my husband & I are chilling. Thank u so every much

Great work with install with attic air techs. On top of every aspect of the job. Wife is happy no more sweating.

Josh was wonderful. Explained everything he was doing and got the problem fixed.

Awesome Service ! Me First for a change. He earned my business. And my respect to continue to call Artic Air for any home problems first. Just to see if the can do the Job First.

Steve Kiener did a great job , highly recommended

Christopher has a strong motivation plus dedication on his professionalism. I had an amazing experience the moment he walked into my home, very polite, noligable, helpful. Christopher is top notch!!

Very kind, friendly, and knowledgeable. Saved me on a very hot holiday weekend! Allen was a great help!

Purchased annual maintenance program and had first annual maintenance done

I am very pleased with our technician today. He has provided us with a temporary cooling system and efficient and friendly. He is getting our warranty parts to repair our system.

Josh did a thorough job, according to our neighbor who supervised his visit. Josh called us and explained what he did and his recommendations. We authorized payment via phone call and discussed service plan options.

Great service, the technician knew how to fix the problem, installed new thermostat, friendly.

Josh was very professional and pleasant. He went about his job and identified all system issues. Once He fixed all found issues, he explained them to me. He then explained the benefits of being on a maintenance plan. Great job!!

Great job folks

Courteous, professional service.

Stewart and Alan were the best! Professional and friendly. Highly recommended! Thank you and I will gladly be referring you to others.

Josh was very thorough and explained all his procedures. Well dressed & very pleased manners.

Very nice and professional. Quick and was on time . Answered all of our questions. Mike was amazing and very helpful

Allen and Stuart did an amazing job installing our unit. Very professional, punctual and kind! They cleaned up after themselves and ensured they answered all of our questions.

Allen and Stuart were very professional and very informative to ensure that we can enjoy a cool a/c throughout the years without issue

Excellent job!

Thank you good job

Very pleasant and easy to work with. Great customer service!

We used Shawn with Artic air for our water softener system and AC maintenance. We can't say enough about how professional and reliable they are. If you are looking for a reputable company you can trust give them a call.

The tech was very knowledgeable and helpful. Fix problems without any mess gave good insight on needed help for future options.

Eric was great thank you Artic Air

Awesome service from my installers Alan and Stewart. Very friendly guys.

Five Stars, without question. I had Artic Air Home Services replace the entire duct system in my home - a job that was anything but straightfoward. The old system was under the house, in rough shape, and essentially non-functional. Not an easy project by any measure. They sent Alan and Stewart - I cannot say enough good things about these guys. They tackled the removal of the old system without complaint, sealed off the old ducts properly, installed the new system with meticulous attention to detail - checking everything to make sure there were no leaks - and then cleaned up completely when they were done - and I mean completely. What really stood out is their dedication. They stayed late to make sure the job was finished right, not just finished. That kind of work ethic and professionalism is genuinely rare these days. If you're looking for a company that takes pride in the details and sends people who actually care about the quality of their work, look no further. Artic Air has earned a customer for life. Sincerely, Joan Davis

Excellent company. And the techs are always friendly and professional. The office staff is easy to speak to and stay in touch with their customers. Reese did the service today and he was excellent. I look forward to working with Artic Air for many more years.

I just cannot say enough about this business. So quick to respond and super quick to come out . I would highly recommend them for going above and beyond. Will definitely use them in the future.

We used Artic air for our water softener system and AC maintenance. We can't say enough about how professional and reliable they are. If you are looking for a reputable company you can trust give them a call.

Great Associate, great conversation, , very laid back and easy to talk with! Very thorough and professional informing me of all small changes to the unit to increase it’s performance and effectiveness 😎

The techs did an outstanding job of installing a genrac generator. The work was done with pride and quality.

My technician was very presentable and very likable we really liked him

5 star service

We’ve had a great experience using Arctic Air for several home projects! They installed our new water softener, handled our AC maintenance, and even did the outdoor lighting in our backyard. Every team member was professional, knowledgeable, and easy to work with. The quality of work was excellent, and everything was completed efficiently. Highly recommend Arctic Air for any home service needs!

Reece did a great job so kind and friendly and really knows what he's doing

He was awesome and very helpful as well as professional. Thank you very much.

Excellent chris

Thank you good job

Excellent service. Kind and polite plus great advices

Steve Kiener was very knowledgeable helpful.

Nick & Stewart were great installers today, answered all my questions and left the job very clean. Respectful, kind, and friendly. Overall a great experience. 2 great guys to work with! Thank you !

Thanks artic air! Great job by the tech for fixing our home AC.

Very satisfied with service.very informative.My Tech was great 👍👍👍

On time, professional, excellent communication. Highly recommend.

Artic air came out to check out our AC system and give us a quote, He was very professional and polite, on time, definitely recommend Artic air

Great service by Reese today

Great Associate, great conversation, great work done on A/C maintenance, very professional and knowledgeable with a great attitude

From start to finish, absolutely superb service! Prompt, friendly, professional and super knowledgeable. We appreciated him taking the time to address all of our questions and concerns.

EA was amazing! We had such a wonderful experience, price, service, speed! We are now on their awesome plan. Super recommend 👏💖

Technician represented the company very well. Did very professional work. Was very impressed.

Chris T. Explained every single question I had . In the end I felt very happy and comfortable with his work and knowledge. Had a great maintenance on my ac systems today. Thank you Artic Air!

Good job

Awesome! Ryan, the technician, totally rocks! On time, competent…friendly… advised on a few additional items to attend to … spot on! Great company!

Great service from Peter. Love this company been using over 30 years Today great service from Joshua. Friendly and informative.

Very professional organization. Friendly and helpful.

Josh was very friendly and polite and best of all he got the job done. Not bad for an Idaho boy.

Reese always does a great job! Always happy with the service we receive. Highly recommend

Worker were pleasant and very respectful deserves a raise both thank you

Came out for 6 month service. Did a great job and was very polite

Our plumbing tech did a amazing job on our replacing our pipes for our water faucets out side

As always everyone at Artic Air are friendly and helpful.

Did good work and made great recommendations to Keep my A/C running smoothly.

We had the privilege of Josh Jensen coming out to service our HVAC system today. Not only was he on time, professional, and extremely friendly, but also 100% knowledgeable about our unit and answered every question we had. I would highly recommend this company as well as this technician and we will definitely be using their services again!!

Frederick Bryan arrived promptly and knew immediately what the problem was - a knockout plug. He made the necessary adjustment, made sure the dishwasher was draining properly and was on his way. Since this was a call back, he did not charge for the repair. I love Artic Air!

Eric was awesome

Reese is always kind and courteous and does a super great job

Steve Kiener- Very very thorough and respectful. I learned quite a bit about my ac needs.

As always, Reese was polite and thorough. We never worry when he's our Technician.

We recently had Arctic Air Home Services update our electrical panel and run power to a new building on our property, and we couldn’t be happier with the experience. They gave us a very fair quote, showed up professionally, completed the work efficiently, and everything turned out great. The team was knowledgeable, courteous, and communicated well throughout the entire project. It’s hard to find contractors who combine quality work with professionalism and fair pricing, but Arctic Air Home Services delivered on all three. Highly recommend them for any electrical work or home service needs!

Seasonal Q.I. & servicing of 3 A.C. units at Lake Como Community of Hope Church. Done by Josh Jensen of Arctic Air. We've used their services for decades. Josh is a person I would trust doing this type of work & being on our property any time. Dan Hogsett Worship Leader & officer

Chris was absolutely incredible. He took the time to clearly explain everything he was doing in my home and made sure I understood his findings by sharing detailed pictures along the way. His professionalism, warmth, and respect really stood out. It’s not often you come across someone who is both highly knowledgeable and genuinely personable. I truly appreciated his thoroughness and care.

Always a pleasure to have Ryan work at our home. Excellent service as usual!! Peter’s first time at our home he provided excellent service we’ve come to expect from Artic Air. Great job!!

Eric was great thank you Artic Air

Great service good reliable technicians. Our technician was full of information, very knowledgeable.Iand .very helpful

Chris was very knowledgeable and helpful

Eric was incredibly knowledgeable and able to explain exactly what was going on with my unit. He works fast and efficiently.

Very sufficient did a wonderful job thank you Eric for all your help today

Great technician answered all questions was very polite and friendly. Great service all around!

We were very happy with the service.Our TEC Ryan was very professional, efficient and friendly.Look forward to seeing him next time.Thank you Today our visit was great. Our Tec was Josh,and he was amazing,told us step by step what he was doing and spoke with my husband about other things. Josh was very efficient and professional and just a great guy. It was our pleasure to have him in our home. Thank you!

Extremely knowledgeable and very professional.

Reese was very professional. Took his time in servicing our A/C unit. Glad he used shoe covers to protect our floors.

Great service. Josh was very professional and friendly.

Josh was awesome today …. Up and running. Everyone helped today from schedule to future appointments….. great experience with JOSH

We called for our first maintenance/service call. Christopher was the technician that came out. Very professional and informative! We were impressed with him and decided to get a maintenance program in addition to the cleaning he did on our AC unit. Highly recommend Artic Air!

Great work Josh!

Addressed the issue, explained details, very nice

Josh and Eric came out to complete my 1 year warranty service. Josh is very personable and professional. Both guy are very nice.

Chris.T was wonderful! He took his time and was great at showing me his work and what needs to be done. Would highly recommend him

Peter Strickland awesome and professional. Knows what he is doing and does it well. Thank you so much

We had excellent service with Artic Air. Our service technician, Chris T. went above and beyond in our maintenance service. He took the time to explain everything so we felt comfortable. We would highly recommend this company. We had our second maintenance for our heat pump & AC. In addition, we had a smart programmable thermostat installed by Josh Jensen who did a thorough and fantastic job setting up the thermostat. Josh arrived on time and did the maintenance. Everything was explained so we know how the smart thermostat works. Again great experience and highly recommend this company!

Peter did an awesome job servicing our A/C unit. He explained everything he was doing excellently. He also installed items that would our air quality and protect our unit from surges and electrical spikes.

Brandon Wallace was efficient and thorough with his assessment of our electrical system. He recommended just 4 minor items that needed attention for safety. The cost to fix these items was very reasonable. We agreed to have these items fix and he did a wonderful job.

Chris T. is an outstanding technician. He went above and beyond to thoroughly explain everything, provide education, and deliver truly comprehensive service. I’m so grateful for the included one-year maintenance visit with the A/C I purchased—it allowed me to address issues I wouldn’t have known about before they turned into costly problems. Everything was taken care of, and I felt confident enough to sign up for a maintenance plan. Excellent service all around!

Josh did a great job!

Very professional work!

Very professional. I have many houses in the area. I do a lot of work to them. I work with a lot of different contractors. This is about as good as it gets here in Palatka. I appreciate the good work and your honesty Josh.

We decided to replace our 19 year-old air conditioner before it broke. Travis came to assess our system for replacement, was very thorough and knowledgeable with his assessment (climbed under house too) and made good suggestions. Robert and Stewart were our installers. All were courteous, answered our questions, took care to not walk in our home with shoes, shook hands and knew us by first name. Artic Air impressed us with sending a notification with picture of who the installers and people were coming to our home before they arrived. Communications were excellent! We signed a contract and did not pay until the job was finished. The job was completed in less than half a day and we are very happy with the experience!

Very detailed and professional excellent service

Had my unit regular maintance svc. Reece was great. He informed every step,made suggestion. Very friendly and set my next appointment up. Informed of new svc being offered now through Artic Air.

Chris T was very personable, efficient, and knowledgeable. Did great job.

Tay and Rayan did a fantastic job. Showed up within a couple of hours. Got my septic going and removed a clog. Fabulous couple of guys. They deserve all my praise. Definitely keepers.

Very informative, efficient and I would like to have Josh back for my maintenance and service.

Peter did an awesome job taking care of our HVAC unit maintenance and presenting solutions to improve our air quality and the life span of our system. We signed up for their Ace Assurance Plan to make sure we get the best bang for our buck and that we continue to receive the awesome service we’ve already been provided!

Chris was personable and explained his work!

Josh came out and replaced our capacitor today. Wonderful job Artic Air and Josh! Thank you

Brandon is awesome! Thank you

We had an issue with our A/C not cooling as efficient has it could have. Our Artic Air tech came out on time and figured out we were low on Freon . To make sure thats was our only issue, he crawled underneath our house to rule out any duct work issues(which it wasn’t) The gold standard question is would we use this service again, and without question we hold!

Reese and Chris arrived on time for a biannual HVAC mini-split maintenance appointment. They were thorough, professional and very efficient. It was a pleasure working with them.

I want to thank Chris Tyson from Arctic Air for coming out 4/20/2026 for a scheduled maintenance call. He was very thorough in checking/testing our thermostat, both air intakes as well as the actual AC unit. He was professional, informative about certain issues that need to be resolved and friendly too.

Peter Strickland

Stewart and Robert were phenomenal! Worked the entire time and did an excellent job!

Josh was as efficient, courteous, professional as always. While we hate our AC going out, we always love seeing him!

Josh was extremely pleasant and professional. We really appreciate it.

Stewart &Nick were very professional and work great together .

Josh with Artic Air fixed our AC issue. Josh was very polite and respectful. He’s a great serviceman and a huge asset to his company.

Ryan was great he was on-time and went above and beyond for a routine maintenance call. Found a few issues and fixed them for me.

Josh did a great thorough job.

Josh Jensen came to our home to service our AC units. He was friendly, professional and treated our home with care and respect. I would highly recommend him (and Artic Air) for your AC needs.

Shaun was very friendly and knowledgeable. I would definitely recommend and Artic Air Home Services. Thank you.

Update 10 8 Steve kiener was informative and efficient. A pleasure to work with As usual Jordan was professional and completed the necessary installaton in a timely manner

Our technician, Chris, alerted us that he was so many minutes out and showed up at that time. He was very courteous, professional and efficient. We also had a UV light installed and several other parts added, which will increase our living comfort.I recommend Arctic care and I also recommend asking for Chris when you call thank you Chris!

Josh was outstanding. Great a/c service

Chris was very knowledgeable and helpful . He explained everything so I could understand .

Josh has done a fantastic job 👏

Inspection and maintenance on our air conditioning unit. The technician seemed to be very competent.

Service person was polite, friend ly, knowledgeable, clean and efficient. All work was explained and completed in a timely manner. Artic air will be my first call for any HVAC issues. Thank you

Awesome customer service! Peter was wonderful! Was thorough and handled our complex a/c service with expertise, care and thoughtfulness ! He’s an asset to the company.

Chris was amazing. He paid attention to detail and answered all my questions. Even helped with the filters and what to do to change them.

On time fast service and even helped me figure out my thermostat Josh was Awesome thanks

Tech told me everything he was going to do and went right to work On ac. Great job!

Peter is a great tech. This is our first visit with Peter. As always any of our experiences with Artic Air has been great and Peter was right up there with the best of them. Thanks Artic Air and thanks Peter. Updated 10/3/25 Steve Kiener was very knowledgeable, professional, and thorough. He was a pleasure to have in our home and I would recommend him to anyone looking for a maintenance. I'd hire him myself I'd I owned a business. He's also handsome and very careful with keeping your house clean. He cleaned up behind himself the whole time. Ryan was our tech this time and he is one of our favorites. Great service, professional, timely and wonderful personality. All your techs are great! We don't want to forget Erica. She is always so helpful and kind and treats us like family. Thank you Artic Air for all you do.

Tay and Ryan arrived to pump out the septic tank at my new house and did a superb job. They explained what they were doing, answering any of my questions and provided worthwhile advice. Artic Air is lucky to have these conscientious, customer service oriented guys on their team.

Chris, very professional and very knowledgeable.