Customer Reviews

I was skeptical at first because I didn’t get the Technician that I wanted and requested however after Chris explanation of my unit I gain confidence that he was knowledgeable, he explained things that wasn’t done by others. I now appreciate his thorough service and would like to request him going forward.

Jim was very professional, informative, will definitely use them again!

Josh did great! Thank you!

Showed up as scheduled. Maintenance performed.
Very professional. We will see you for maintenance in 6 months! Thank you!

James wixson did great job cleaning and check my ac unit today and on time too. Very nice 😉

Artic air came out for our annual check-up of our AC system. The technician was on time and contacted us several times that morning to update us on his arrival. Eric was so professional and friendly. We felt we were in good hands with him doing his job efficiently and he kept up pleasant conversation with us the entire time. We even learned some things about our system and how it worked.

Peter is a great tech. This is our first visit with Peter. As always any of our experiences with Artic Air has been great and Peter was right up there with the best of them. Thanks Artic Air and thanks Peter.

Updated 10/3/25 Steve Kiener was very knowledgeable, professional, and thorough. He was a pleasure to have in our home and I would recommend him to anyone looking for a maintenance. I'd hire him myself I'd I owned a business. He's also handsome and very careful with keeping your house clean. He cleaned up behind himself the whole time.

Ryan was our tech this time and he is one of our favorites. Great service, professional, timely and wonderful personality. All your techs are great! We don't want to forget Erica. She is always so helpful and kind and treats us like family. Thank you Artic Air for all you do.

Technician Josh Jensen was absolutely amazing!! Very courteous and knowledgeable. Takes time to explain any questions you may have. Does a great clean job. Would highly recommend this guy.

Technician Jordan is the best of the best. Very kind and super knowledgeable. He takes the time to explain what's going on and without pressure offers recommendations. Does a great service/maintenance job!!

Chris did a great job with maintenance & informing me of everything that went along with it. Very kind & informational. Thank you.

Thank you so much to Austin and Rick yall are so professional and a life saver!!! Highly recommended for life!

Tay and Craig were great!

Great job Josh!
Thanks

10-27-26 Josh was very punctual, professional, and pleasant. He explained what he was going to do and started to systematically check all indoor and outdoor components. Josh is very respectful and takes the necessary time to explain the process. Josh explained that Artic has the ability to enhance the system with surge protectors (Inside & Outside). We are looking into adding those to our system.
Outstanding job!!

Oct 2026 - Maintenance done. Again, great service! I am very happy with this company. They now offer other services that I’ve used and still receive the best customer service. I’ve used their electrical and plumbing services. And when I need septic services I will be using them for that also.

2023 - I hired this company a year ago for my a/c needs. They were professional and did a great job. They came out a year later to check my system. Again, professional and respectful.

Jordan was early , professional and answered my questions, and got us up and running again

Fall 2026 Service for vapor cycle air conditioning service. Reese came to my house once again and provided top-notch service. He was meticulous, knowledgeable, courteous, and professional! He's a highly skilled tradesman who works for a company I trust! See you in the Spring, Sir! (side note: What appears to be a high cost was for scheduled component replacement and a capacitor. No worries!)

Thank you Jim for saving us from the dead heat pump!!! We appreciate you and artic air. 10/22

Chris,
Great service today with the upgrades! Thank you

Very excellent service, Tech was very knowledgeable and we're at my house in 20 minutes from notifying them .

This is Alice I have Josh out to my residence to repair my AC. And he was very helpful, very professional and very caring to my concerns, as far as the needs that, I needed to have taken care of so I just wanted to know that you all know that I appreciate the service that he performed, thank you.

Steve Kiener gave exceptional detailed service for my AC unit.i have been with Artic Air for quite some time and highly recommend them.

Brandon and his colleague were very professional, efficient and thorough. They cleaned up after the work was completed. I would highly recommend Artic Air electrical services.

Arctic Air exceeded my expectations, technician Josh was wonderful and extremely professional. He arrived on time, performed thorough AC maintenance, and clearly explained what he checked and why. The service was efficient and my system is running better than ever. Highly recommend Arctic Air for reliable, courteous maintenance.

Casey Pitts arrived at about 8:30. We talked about my concerns and he went to work servicing my A/C system. He made me aware of multiple issues in my older system. I decided to wait until next Spring to consider a new system. He did advise me of possible price increases. My system did well all summer so I was not too worried about Winter problems. Casey is the tech I prefer to deal with in the future. He is very personable and easy to work with. I am very happy with my service call.

They surprised me, they were honest and did a great maintenance

Reese and Matthew were prompt, efficient and put on booties when entering the house to perform the ac maintenance checks. We appreciate their courteous service

Josh was extremely pleasant and knowledgeable. He pointed out a couple of issues I had never noticed. I appreciate his attention to detail.

I recently had the pleasure of working with Steve Kiener, a maintenance technician from Arctic Air, and I can confidently say that he deserves the highest accolades for his outstanding service. From the moment I reached out for assistance, Steve was professional, knowledgeable, and genuinely committed to resolving my HVAC issues.

Steve arrived on time and was equipped with all the necessary tools to promptly assess and diagnose the problems with my air conditioning unit. His expertise in the field was evident as he explained the issues in clear, understandable terms, allowing me to feel informed every step of the way.

What stood out most was Steve's dedication to customer satisfaction. He went above and beyond to ensure that my system was not only operational but also running at peak efficiency. He patiently answered all my questions and provided valuable tips on maintenance to prolong the life of my unit.

Moreover, Steve's friendly demeanor made the experience enjoyable. It's rare to encounter a technician who genuinely cares about his clients, and it was refreshing to see someone who takes pride in their work.

I highly commend Steve Kiener for his exceptional service and expertise. If you need reliable and top-notch HVAC maintenance, I wholeheartedly recommend him and Arctic Air. Thanks to Steve, I can now enjoy a comfortable home environment!

Service was very good 👍

Very courteous and understanding. Jim was very thorough and explained everything that was needed to keep my AC running due to it being such an old unit. I would highly recommend him personally for any service repair.

Artic air was amazing to work with. The initial service guy came out and diagnosed the problem and gave me a quote to fix my 10yo unit. Then I asked about a new unit. Travis the sales rep came an hour later and spent time explaining all my options and helped with financing. We went with a new unit and the installation was very smooth. This company is very professional. I will be using them for all future maintenance and service. I love my new lennox unit. I highly recommend Artic Air.

Professional, polite and knowledgeable service. Our impression is that of a well-trained crew. They installed our system years ago and we've used them ever since.

We had a great experience start to finish with Artic Air. Scheduling took no time at all, wonderful customer service. Our technician Stephen is efficient, knowledgeable and very friendly.

Chris,Very good job and very helpful!!

Eric was wonderful. He was nice, professional, friendly and personable. He quickly diagnosed the problem, went to pick up the needed part, and came back to fix the air conditioner. Thank you Eric and Artic Air. This was my second time using Artic Air and I will to do so.

Prompt and very efficient. Very pleased

Eric was great, always a great experience with Artic Air. Thank very much.

Showed up within an hour of my call, very courteous, explained things as he went…I love Artic Air and will call them for anything I need

We had a perfect experience. Very timely and professional! Our service tech Josh also changed our batteries out and cleaned the top of my vents for me!

Josh Jensen did a wonderful job servicing my hvac today . He is friendly snd knowledgeable. I highly recommend him

He was very nice and a good worker. When he left, he drove slow down the road , a lot of young children and pets and now horses live on this road lol, so it is good to see someone driving slow. You have a good worker working for you. A good worker is really hard to find nowadays. Artic AIr has a great team , from the team that comes out to homes to the ladies behind the phones. Thank you and your team.

All good

Very thorough and knowledgeable.

Many yaks to Josh who service our AC (site 295 Bryn Maur Ocean Resort

Excellent customer service with also great concern for the customer.

Company should be proud to have him on there team

Thanks again Josh

Awesome job, great on explaining how the system works and how it should be maintained. Also great job on getting the job done right. Thank you again.

Service was the best.
Tech was friendly and informative.
Attention to detail and explanations l could understand.

Great service, no pressure selling. Repaired the ac unit and had a great attitude while working. Highly recommend

Josh came out to service my unit. In spite of dealing with the rain, Josh was very knowledgeable, thorough, pleasant & helpful when reviewing findings. He presented options for my consideration, explaining those options in detail with his recommendation. I appreciate Josh’s sincere approach to educate me on my system & the different approaches that are available to increase my units efficiency vs. presenting the info in a high pressure sales pitch. I highly recommend Josh & Artic Air of Palatka!

Thank you Jim for saving us from the dead heat pump!!! We appreciate you and artic air.

Today, Reese arrived to conduct service on both our A/C systems. He arrived promptly and did a meticulous job. He was thoughtful in not tracking dirt into the house and provided us with information to maintain and improve our systems.

They are professional and very courteous. Very good work

Chris is prompt, friendly, and thorough. Thank you for taking off our home.

Astin was FANTSTIC. HE KNOWS HIS SHIT

9/3/25 - Steve Kiener

Steve was very pleasant and knowledgeable. He did a good job of explaining everything and was very efficient.

Peter was very pleasant and efficient. I would choose to have him come again.

Jim was awesome! Professional, courteous and very informative.

Great service. Performed bi-annual maintenance on our HVAC units. Nice having the service maintenance contract.

Chris A. came out to Gainesville and helped assisting with a plumbing sink issue we had in our home and done an excellent job! He was so politely and told us all he would be doing each and every step of the way! Highly recommend.

Very quick and technician did an excellent job.

Brandon replaced 2 GFI outlets. He was punctual, efficient and friendly.

Eric was knowledgeable and efficient
Great job!

Josh presents himself as experienced businessman. His appearance is neat. He covers his shoes before entering my home. Introduced himself & listens to why I needed Technical repair for my two air conditioners.
He gets to work immediately throughly cleaning every aspect of his work. I am pleased to have him as my Technician.
Ms Mary Crawford

This is my 2nd review of Artic Air. Everyone is very pleasant, not pushy. Very good explanations, excellent service, good work. Highly recommend them.
1st Review: Josh excellent service, good work & very good explanations, definitely an asset to your company

Very informative and very polite

Excellent job very well satisfied. Thank you

Brandon and Karl did a fantastic job. Resolved all my issues in a very timely and professional matter.

excellent technician very kind, generous, thoughtful, awesome

Technician was prompt , courteous, knowledgeable and thorough, very satisfied with the service. This was a preventative maintenance.

Wes was very helpful and pleasant. He explained everything about the servicing. Pleased with the service and professionalism of Chris the technician.

Update 10-1-26
Chris and Craig installed the new tub drain. They did a very good job. They were very helpful in explaining about repair. Would certainly use Artic Air for any other service needed.

Josh did a very detailed maintenance and replaced the ultraviolet bulb. We were satisfied with the work and the concern for details that Josh brought to this visit.

The tech came by today and performed a maintenance and he did a wonderful job.

Chris T. Was prompt and efficient. Very courteous. Very helpful with information.

Eric came today and did a great job. Updated 8/25/25 - Steve Kiener performed a routine maintenance today. He was very thorough and went over everything going on with my system. He was a very nice person.

Tec is very professional and respectful

Reese Taylor did a fantastic job. Answered questions we had Very polite. Your business is lucky to have an amazing employee like Reese. The Acevedos

Austin completed a plumbing estimate for us today. Answered every question with patience and great knowledge of his trade.Thank you Austin.

Did a call for A/C service, came out next day. They had to order a new part. Part came in quickly. They were back out 2 days and had us back up and running. They were very efficient and courteous. Will use them again.

Wes was very helpful and pleasant. He explained everything about the servicing. Pleased with the service and professionalism of Chris the technician.

Our bathroom flooded in our house with water going outside of it. We called Arctic Air. He was professional and ask questions in order to find the problem. The problem was found and our plumber did a phenomenal job fixing it. THANK YOU.

The same plumber returned on September 2nd for an emergency call, and we are greatful for his thorough investigation of the problem. He was able to detect an issue related to our AC unit that was under warranty. A big thanks to him and to the AC technician who came out to service the issue SAME day!

Jim showed up way earlier than expected,checked everything to rule out multiple problems,did diagnostic check and found out it was a bad breaker and was extremely professional and knowledgeable

Wes was very helpful and pleasant. He explained everything about the servicing. Pleased with the service and professionalism of teh technician.

My tech CT was great,highly recommend!

Great dude. Cared about us and our HVAC.

On time, polite and courteous, very knowledgeable. Very professionals at a reasonable price!

Chris T did a very thorough job with the service on my unit. He is very thoughtful, polite and nice. He is an asset to Artic Air. 9/10/2026 Chris is very professional and courteous while doing his work. He was prompt at arrival time and is a pleasure working with him.

Great service and very friendly and knowledgeable technician, Tae took extra time to explain what he was doing, and went the extra mile to make sure that we were satisfied.

Absolutely a great company. My a/c unit quit cooling my home and Eric came out and fixed the problem. I am so happy.with all their assistance

We recently purchased a home in Satsuma, tried another company and was not pleased with there rates or service. Then we found Artic Air, we have used them for three different service calls and have been extremely happy with the service from the office personnel to the field technicians.

I'm very happy with Chris' service call. He was knowledgeable and thorough. He explained the status of my systems in terms I could understand and suggested some upgrades I want to make. I look forward to seeing Chris again on future visits.Update9-8-26, Always great service,nevere dissatisfied!

Prompt courteous service from all the crew. Would highly recommend them for any of your needs.

Stephen and Arctic Air are great examples of how to support their customers. We are so happy with our purchase and all the services we've had done. I highly recommend using this company.

Erica! You are the best! Steven came promptly and had us cool and running perfectly in no time! I thank both of you for cooling us off on Labor Day weekend. You guys have our business for life. Great people and great company.

Here very promptly during a busy season. I was relieved. Technician was professional, explained the problem and the options, and repaired efficiently. I'm pleased

Eric Allen performed a service call on my ac. Very professional and thorough. Eric and Artic Air get a five star review- thank you.

Mechanic has been here before. Inspection showed nothing wrong in either ac. Thank you for your thorough check up.

Austin was awesome! Great service

Eric was on time. Very pleasant and courteous. He was efficient and knowledgeable. I would recommend Eric to anyone that needs work done on the HVAC.

Great service from Peter. Love this company been using over 30 years
Today great service from Joshua. Friendly and informative.update 9-3-26 Great service today CT Was awesome!

Had my work done by Eric, who was very friendly and efficient with the assessment and work that my system needed, as well as answering a couple other questions I had about my system during his visit. I am very likely to choose Artic again the next time I have trouble with my AC, and would be delighted to welcome Eric once more.

Christopher did a great job on servicing our air conditioner. Answer all the questions that I had. Work was done in a timely manner.

Jordan did an amazing job in not only the work done to our AC but also in explaining everything and also giving thoughtful recommendations.

Our AC wasn’t working in our river house and it was 90 degrees inside when we walked in!! I called Artic Air in East Palatka and Stephen came out, diagnosed the problem and had us cooling off again in no time!! Stephen was very nice and extremely knowledgeable about HVAC systems. I would recommend Artic Air to anyone in this area needing HVAC and plumbing repairs. Great job Artic Air and Stephen!!

Eric was amazing. Thanks Artic Air

Updated 8-19-25
Steve Kiener and Lindsay Queen were very knowledgeable and friendly. They did a great job as always.

Did a great job! Very prompt. Reese Taylor was very thorough. Only problem was that the techs from Artic Air always try to sell you something. Can't blame them, though, its their job. Overall an excellent outfit.

Josh was very efficient and professional. We would certainly request him in the future.

Josh was our technician. Called before arriving and was very professional!
After he completed the service and got our A/C running we asked for him to take a look at the water pump as well and he was happy to help anyway he could!

Truly going above and beyond for great service. Thanks Josh!

I just want to say thank you to Mr Eric for coming out and working with me to get my ac unit up and running again. He was very professional, polite ,and had amazing manners. He even worked in the humid Florida weather and rain . Bless him . Mr Eric was very informative of the business ,so signing up for the membership was a sealed deal with me . . Thank you again .

Great service… one day

Matt came for my regular maintenence check. Service was great. He also went through everything he did. Artic Air gives great service.

Updated 8/7/2 - Steve Kiener and Lindsay Queen did a maintenance for me today. Artic Air is the beat and they'll do what you ask them to do!

Ryan was very polite and friendly explained everything to us on what he was doing

Hey my checkup was extremely thorough. They were prompt and very professional and educative . I would highly recommend them to anyone that’s in need of their services.

Very nice and professional. I appreciate ed him taking time to explain.

Excellent company. And the techs are always friendly and professional. The office staff is easy to speak to and stay in touch with their customers. Josh did the service today and he was excellent. He was thorough and explained everything he did to the system. I look forward to working with Artic Air for many more years.

He did an amazing job and educated me

Great job, very good all around

8/26/2026
Reese was very polite. Explained everything very well

My tech was great today!

Josh did an excellent job, he.was very knowledgeable and worked quickly to get our problems resolved.

ERIC was just here and was amazing. He was pleasant and fast. I am now cool on my couch. I was not before he arrived. Thank you Artic air for sending Eric!

Josh was very thorough in explanation and service. Felt good about the experience. Hope to see him again!

Great service and a great outcome. All cool now.

Fast and great work. Came right on time.

Fast an efficiant Josh worked throigh the rain!

Steve balkham was our representative. He came the next day early in the morning and repaired our air conditioner. He was very polite and friendly. He was knowledgeable and explained everything carefully to us. We purchased package service package so that hopefully this will not happen again. He explained the service package to us and exactly what he was going to do on the repairing the the motor. We were very pleased with his service

Stephen was efficient...explained everything...and I'm requesting him for next check up...GIVE HIM A RAISE!!

This tech was so awesome and efficient. I hope everyone is as happy as I was.Highly recommend.Casey and Jim are so very efficient and friendly, highly respectful, and highly recommend.

8/26/2026
Reese was very polite. Explained everything very well

Eric was very informative when checking my system for the noise I was hearing which seemed to be contactor pulling in when system starts up. He was very professional and helpful in explaining the compressor savor that I will consider installing at a later date. Thank you, Eric, for your assistance in figuring out the noise and for your patience while you explained everything.

You guys are always quick to respond and get appointments scheduled as soon as possible—usually the same day I call or first thing the next morning.

Your service is always prompt, professional, and honest. I especially appreciate that you never charge me for something I don’t need. Recently, a technician came out, discovered that a wire had become disconnected, promptly fixed it, and only charged me the service call fee.

I cannot express how grateful I am to have found a company I can truly rely on. It’s hard to find that level of honesty, professionalism, and customer service these days.

Keep up the amazing work! I highly recommend you to anyone looking for a company they can trust.

We were having problems with the drainage system managing the discharge from the washing machine. Austin came out, quickly resolved the issue to my satisfaction and did so with a pleasant and courteous attitude. Very professional! I couldn’t be more pleased with the services I have received from Artic Air plumbing and HVAC.

Professional work performed in a quick and timely manner. Kept me apprised of progress. Zero complaints.

Fast and very nice.

Technician Josh was on time and professional as always. He came to do my 6 month preventative maintenance and took the time to explain his findings and what maintenance he completed in detail. I am never disappointed in Artic Air and their team!!! They are the best!

Great repair Erik did today. That membership he spoke of is something to have. And he checked things after he did the work to make sure water is draining from my account.

Stephan Balkcom did a great job! Highly recommend!

Josh provided excellent service in completing the maintenance on our units. Great customer service, knowledge and detail oriented. Thank you Artic Air for once again providing great service done by exceptional employees!!

Have used Artic Air for years and always had a really good experience! Highly recommend for quality work. Our electrical technician, Kyle Bradford, was professional, knowledgeable and completed the task of changing out our amperage in the breaker box without any issues.

Austin was spectacular in repairing or pressure issues with the water lines. Demonstrated how to keep pathway clean and advised a water treatment system be added to prevent scale. Only issue I had was he did not finish washing my dishes. Lol.

Definitely will continue with Arctic Air and glad they are now air/water/electric.

Big 5 Stars for Austin.

Fast polite knowledgeable efficient.

My AC service call today was done in a timely and friendly manner. My technician was courteous and helpful.

Stephen, did a great job during the service today, Very Knowledgeable and very thorough with his inspection our Heatpumps. I have to give kudos to the ower he has great service personnel from the office personnel to the field Tech's. Keep up what your doing. 👍

My tech today was Peter and I have the maintenance plan so Artic Air always takes care of my unit. The service is very professional and I can ask any questions that I may have so I can plan for future requirements that don’t catch me off guard. We are always very pleased to see our routine check ups come around, knowing that Artic Air is looking out for us!

Eric Allen serviced our system today. This was a scheduled call. We were notified ahead of time and Eric also called to confirm his ETA. Very professional communication. He performed the complete service and was very efficient. We will continue our annual contract!

Great job prompt and efficient good job Peter

Reese Taylor was punctual and thorough in the maintenance of our system. I love the maintenance they always provide keeping our system up to par at all times.

Artic Air, most efficient business I’ve done business with in a long time from start to finish. The techs were very thorough and professional especially explaining the problem. We need more honest businesses like Artic Air !!

Artic Air has the nicest, friendliest, professional and highly knowledgeable technicians. They work tirelessly to get the job done. I wish them all health and well-being because this heat is dangerous. Thank you Jordan for the air conditioning. Thank you John for safety in the electrical.

Jim was very detailed and throughly explained what the issue was. Jim was very sympathetic and really cared about the situation. I highly recommend Jim & the company he represents!!

Did a good service,

Chris did a great job. Also explained some of my issues

Updated 8/21/26 Stephen Balkcom just serviced our havac unit and once again another knowledgeable technician from Artic Air. Stephen was so informative and professional.

Updated 7/29/25 Steve Kiener just serviced our air conditioner unit and I must say he was very informative and professional. I feel we've made a good choice choosing Artic Air with technicians like him.

Just had our first visit with Artic Air. Aaron was most informative and explained all of our options with pictures so that we could understand what our ac needed. He was most professional and courteous. He represents Artic Air with knowledge and most of all we felt he was honest. We've used other ac companies before and wish we'd have found them sooner. We look forward to doing business with Artic Air in the future.

Austin was awesome! Great service

John showed up on time and efficiently fixed our issue.
(diagnosed and repaired an electrical issue in an out building after storm).

Eric was prompt, courteous & professional. He took care of our problem quickly & efficiently. This was an after hours call, but Eric arrived within an hour after we called for service. We would highly recommended Artic Air.

Thanks to our AC tech Eric for quickly coming out and addressing the issue. He was knowledgeable, communicative, friendly, and efficient. Thanks Eric, we appreciate the service!

Clean and efficient.

Reese was polite, punctual and professional. Job well done!

Very professional and friendly.

Josh, did amazing with my maintenance very detail oriented

This company stands by their word, quality and takes pride in their wood. I will never use any other air/ heat company. The employees are friendly, capable, trustworthy, and knows their job.

I did my maintenance for the first time and I was so Impressed by Eric the tech that I signed for their twice a year package. Eric had a fantastic energy and was very thorough with the work. Happy to have found this company:)

The Artic Air Tech person was friendly, courteous and helpful in explaining ,to my satisfaction, the condition of my HVAC system. Josh cleaned up the whole unit and repaired parts where necessary. Thaankyou

Plumber Bill Conkle, Very efficient 5 star
Very professional work

Excellent job.

Young man was on time, very professional and wore protective covers on shoes so no tracking debris. We give a five star!

Josh did a fantastic job, professional as can be! He took the time to crawl through the attic in August, and had pictures to demonstrate what he worked on. Great job Josh!

Stephen B - tech is amazing! He came out on a Saturday worked in the heat and humidity to get the AC up and running. Explained everything in a way I could understand. Everyone at Artic air has been fantastic! Highly recommend.

AC Tech Josh, performed preventative maintenance. Was very knowledgeable thorough, courteous. Overall very pleased with the service.

Our A/C wasn’t keeping up with the heat. Turning on our oven to roast kept raised the temperature 5 degrees in the house for the rest of the day. So, we called and they sent Eric the next morning. He had everything cleaned and fixed up for us in about an hour. Thank you Eric!!

After 20+ years the fan bearings are starting to fail and our coil is leaking. So, our AC is finally able to be replaced and Stephen helped us understand why and got someone out the next day to help us purchase a new unit.
Thank you Stephen!!!

The technicians at Artic Air were very knowledgeable and helpful. They are very respectful of you and your property. They’re upfront with you and give you options to help you get the repairs done. I highly recommend for any household maintenance repairs!

Great service. Explained 3 options, but did not push for most expensive option. Very happy with service.

Awesome!!!! Nothing worse than a plugged kitchen sink....and on a Saturday, of course!!!! But....Artic Air to the rescue. Sent out Austin who was fantastic. Enjoyed having him help us so much. He had us up and running in no time, and offered a wealth of information on all things plumbing. Excellent experience and I highly recommend.

My technician was very presentable and very likable we really liked him

Thanks Chris, for the semi annual HVAC inspect and service. Thorough A frame cleaning caught algae- mold starting from below, installed a second UV lamp to correct future problems. Chris showed me all his findings visibly, explained everything and offered best options for fixing the issue.

Very professional and courteous.

Austin was great and very thorough and explained every step of the visit thank you so much for sending him out. GOD bless 🙌🏾

August 13, 2026
Reese serviced our AC Unit today and he did a thorough job cleaning and providing maintenance services. He is such a polite and professional young man. He truly is a great representative for Artic Air. Even though the Heat Index was 107 degrees today, he greeted us with a smile and a great attitude! We appreciate your company and thank you for having technicians like Reese to expert advice and and skilled service. Artic Air and Reese are the best! Thank You!
Nov. 25, 2025
Reese Taylor is just Absolutely awesome in regards to professionalism and Customer Service!! He is one of the most knowledgeable technicians in AC Repair and Maintenance that I've met. His skill, talent and expertise is quite impressive coupled with his calm, confident, competent demeanor. When Reese comes to "Service" our AC System, I have the upmost confidence in his technical skills, ability and advice. I know that he only recommends products that will protect and benefit the longevity of our unit to provide quality air control and safeguard the unit from the impeding elements. My trust in Reese's advice and skill is Absolute! He's always our "First Choice" for Maintenance Service. On another note, I truly appreciate his punctuality, which conveys respect and consideration for the customer. In addition, he Always wears protective shoe covers when he enters our home. That is quite impressive in itself. Reese Never forgets to put on his shoe covers when he needs to enter the house repeatedly to continue servicing the unit. We value and appreciate Reese Taylor and respect "Artic Air" for having such knowledgeable and competent staff. Thank You so much Reese Taylor and Artic Air.

June 5, 2025
It was another great service from Artic Air serviced by Reese Taylor today. Firstly, Reese is punctual and gets right to work once he greeted us. He spent quality time thoroughly checking and servicing the AC unit to keep our unit in peak running condition for the upcoming summer months. Reese is a very polite, professional, skilled, talented, knowledgeable, hardworking, thoughtful and considerate person. He goes the extra mile to ensure that we are satisfied with the job he did. He recommended the UV Bulb changed and put in the replacement, even though he had already finished his work on the unit. It was a great job from Reese Taylor who represents Artic Air so it incredibly! We appreciate Reese and Artic Air! Thank You!

Today, October 22, 2024, Reece Taylor performed a thorough and extensive maintenance check on our AC Unit. He then explained that our unit would run more efficiently and could avoid future issues by recommending the replacement of our current capacitor, which was working way below standard, and installing a Turbo Capacitor and a Sure Switch, which he was able to install today. Reece is so polite and thoughtful and honestly explains everything that is needed to keep our unit functioning properly. I trust him implicitly and always take his advice to heart and follow his recommendations. He is a very skilled, talented, hardworking, competent young man. I know when Reece comes to inspect our AC Unit that I can rely on his expertise and professionalism. This was another great visit from Reece Taylor who professionally represents Artic Air so well. Thank you so much Artic Air for employing such an amazing technician. We are customers for life!

On Nov. 28th, Aaron came to install equipment on our A/C Unit. We were impressed with his professionalism, excellent service, skill and expertise. As always, Artic Air lives up to their reputation to provide quality service. We are so impressed and appreciate the service provided.
We appreciate the professional service and skilled technician that serviced our AC today. Reese is wonderful and we appreciate his skill, integrity and professionalism. Thank you Artic Air for your quick response to our AC need, especially in this terrible heat wave.

Split unit air conditioner system was leaking Our technician/repair man was awesome James Wixson. Was excellent. If need need anything else we will definitely request him. Was speedy and even got here early. Hats off to artic air

Josh is very knowledgeable love having him here great job

Brandon was very professional loved his work. The price was great. Would request him back again for any other work in the future

Polite. Informative.

Josh was awesome. Great job. Your company is way to expensive.

My technician, Austin, arrived on time, was very professional, polite and knew what he was talking about! It can sometimes feel intimidating as a woman seeking handyman services (or in this particular instance, plumbing), but Austin never made me feel pressured at all! If you need any plumbing services, definitely give Artic Air a call!

Eric has been fantastic, he’s come out to do both the regular maintenance on our unit along with a repair once it stopped blowing cold.

He walked me through the entire repair process, made sure i understood everything and was very reasonable in terms of pricing. I wouldn’t trust anyone else to come out and take care of such an important piece of my home.

I would like to share my my time with you regarding Josh who was my air conditioning man this morning he has taught me a lot of things and he has done an excellent job and I would like him to if I had problems to be here for me every time this man is very kind very intelligent and hard-working it was very hot today and I admire his resistance so thank you so much for sending Josh to do my work for me thank you and have a good afternoon.

Christopher did an excellent job. I appreciate him. He explained everything to me as well show me along the way what he was doing. Great job Christopher.

Josh was excellent!!! Total Professional and kept me informed.

Wonderful!!!Thanks Eric Highly recommend:)

Excellent. The plumber was a tru professional, he did everything quickly and smoothly, he explained everything to me, and he was a gentleman.

My technician was very presentable and very likable we really liked him

Had to call Artic Air due to some weird electrical issues. They showed up on time like always and took care of us promptly. Thank you for your time and service Artic Air!
Putnam Heart Center

He was very professional and thorough!Thank you for having such great technicians.

Great job Steve Kiener.

Jan 28,2026 Peter Strickland

Josh was great. I enjoyed talking with him. He was so knowledgable about my system
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Chris was very courteous and Knowledgeable. Hey explain the steps he was taking to Check out our system.

REESE WAS NICE AND POLITE. EXPLAINED EVERYTHING HE DID. HE PUT BOOTIES ON TO KEEP FLOORS CLEAN. THAT WAS VERY NICE OF HIM. THANK YOU ARTIC AIR

Eric Allen with Arctic Air provided outstanding service to our office on 08/06/2026. He was extremely thorough in completing his work and took the time to clearly explain what had been done, as well as what improvements would help our air conditioning system perform better in the future.

Eric was friendly, professional, and very easy to work with. He was pleasant to talk to throughout the entire visit and maintained a positive attitude the whole time. He also took the time to answer questions and ensure that our options are understood without any pressure.

Excellent customer service and professionalism from start to finish. We highly recommend Eric and Arctic Air. Five stars well deserved!

Pumpout and Had a septic pump out the men that came and took care of us, educated me and did a fine job

Jim Wixson was our service tech and he did a fantastic job!

Eric was fantastic! He arrived on time, was very friendly, and went the extra mile helping us confirm a small part was still under manufacturer warranty saving us some serious $$. Thanks again Eric!

Steven is knowledgeable and shows concern. I don't let anyone else but Steve to perform my maintenance.

Very professional. Our system was completely frozen and he opened it up and let it thaw for several hours, returning once it was thawed and fixed our problem. Very polite. Would highly recommend!

The technician, Reese, was extremely polite, arrived on time, got to work, and answered our questions.

My experience with Artic Air was great. Stephen at Artic Air is very professional and has extensive knowledge of HVAC. He did an operational check up and explained to me how my air conditioning unit was working and how to improve its efficiency and areas of concern such as the capacitor. Along with photos to show me the areas of concern. I am very happy with the servicing of my air conditioner and would highly recommend Artic Air. I will be calling on them for other services they offer.

Josh with Arctic Air was very professional, arrived on time, showed me what was needed, and set me up for my next visit. I paid for a yearly maintenance visit for a total of $249 so $125 for this visit.

Josh was awesome!!! Completed checking air conditioner not working and completely solved issues. Very helpful also in explaining everything! Would recommend highly.